• Can I use iTunes to play my download products?

    iTunes can be used to play any MP3 file and WAV file. FLAC files must be converted to WAV or MP3 before iTunes can play them. If you are using iTunes 4.5 or greater, WINDOWS MEDIA files that are NOT encoded with Digital Rights Management (DRM) can be converted to AAC files and played back using iTunes.

    Windows Media files with Digital Rights Management cannot be played through Apple’s iTunes because Apple’s iTunes cannot acquire a Microsoft Windows license.
  • What do I receive when I purchase a Digital Download?

    After completing the purchase process you may download the entire product in the format you've chosen. Individual files are not available as separate purchases - you may only purchase products in their entirety. Certain products may have printable PDF files for CD labels, booklets and tray inlays. You will need the free Adobe Acrobat Reader 5.0 or later to access the files.
  • How do I play/convert FLAC files?

    The FLAC format is a lossless compression format for WAV files. Most customers decode the FLAC files into WAV files and burn them to CD using one of the free programs available at the following links. FLAC files will play in WinAmp ( -- not all players accept FLAC files. If you are using Windows, you can download a free FLAC decoder from Mac and Linux decoders are available at this link as well. Using this application you load the files in and "decode" them all at once, making them into WAV files.
  • I just purchased a CD with Digital Rights Management and I would like to move the content into iTunes. Can you guide me through the process?

    Please follow the instructions below in order to move your content into iTunes and/or onto an iPod:

    If you have a Mac computer you can copy the songs using your iTunes Player as you would normally do.

    If you have a PC, place the CD into your computer and allow the CD to automatically start. If the CD does not automatically start, open your Windows Explorer, locate the drive letter for your CD drive and double-click on the LaunchCD.exe file located on your CD.

    Once the application has been launched and the End User License Agreement has been accepted, you can select the Copy Songs button on the top menu.

    Follow the instructions to copy the secure Windows Media Files (WMA) to your PC. Make a note of where you are copying the songs to -- you will need to get to these secure Windows Media Files in the next steps.

    Once the WMA files are on your PC you can open and listen to the songs with Windows Media Player 9.0 or higher. You may also play them in any compatible player that can play secure Windows Media files, such as MusicMatch, RealPlayer, and Winamp, but it will require that you obtain a license to do so. To obtain this license, from the Welcome Screen of the user interface, click on the link below the album art that says If your music does not play in your preferred player, click here. Follow the instructions to download the alternate license.

    Using Windows Media Player only, you can then burn the songs to a CD. Please note that in order to burn the files, you need to upgrade to or already have Windows Media Player 9 or greater.

    Once the CD has been burned, place the copied CD back into your computer and open iTunes. iTunes can now rip the songs as you would a normal CD.

    Please note an easier and more acceptable solution requires cooperation from Apple, who we have already reached out to in hopes of addressing this issue. To help speed this effort, we ask that you use the following link to contact Apple and ask them to provide a solution that would easily allow you to move content from protected CDs into iTunes or onto your iPod rather than having to go through the additional steps above.
  • Can I make copies of the product downloads?

    You may only copy the files you download onto CDs or other devices for personal use. Copies are strictly for your own use and you may not make additional copies for other people. Copying for others is a violation of federal and state copyright laws. Some products may also have DRM settings that restrict copying. DRM settings vary by product.
  • How do I access digital downloads purchased through the DMB Warehouse (Fan Club) store?

    Please make sure you are logged in to the Warehouse before clicking on the download link in your confirmation email.

      Logged Into Warehouse - You will be taken directly to your download page. Once there, you can being the download process.
      Not Logged Into Warehouse - You will be taken to the Warehouse login page where you must login before starting the download process.

    Click on the Store link at the top of the Warehouse home page if you are still unable to access your download page. The DMB Warehouse store will open in a new window. Make sure you are logged in to the store using the email address and password you used to place your order.

      Please note that your DMB Warehouse login information may differ from your DMB store login.

    You can then click on "My Downloads"near the top of the page to access your download.

    Please email if you need further assistance.
  • Why is "lossless" more expensive than "128 Kbps"?

    Lossless downloads are more expensive because of their higher quality. A lossless file is typically five or more times the size of a 128 Kbps product.
  • How can I get help with my Instant Live Digital Download purchase?

    Please refer any questions or concerns about Instant Live Digital Download purchases to
  • How do I download my video with a Macintosh computer?

    Here are some tips for Mac users:

    Internet Explorer:

    1. Hold down the CONTROL (CTRL) key on your keyboard and click on a file title.

    2. Click "Download Link to Disc" from the popup menu.

    3. Choose a location on your hard drive to save the file and click Save. **Depending on your browser version, you may have to rename the file when you are saving it. When saving the file to a location on your hard drive, confirm that the file name matches the song title and format you are downloading. If they do not match change the name of the file to match the song title and file format you are downloading. Please make sure you have enough free drive space for the entire group of files.

    4. Repeat this process for each file.

    5. If you have any problems, please contact customer service.


    1. Click on the "Start Download" button from the page linked to from the email message (or the "My Downloads" page) to open the Download Manager

    2. Click "proceed with download" to bring up the song list.

    3. Hold down the CTRL key, click the first song title, and then select "Download Linked File"

    4. Repeat previous step for each song (remembering to scroll down to assure you get all your songs).


    Mac OS X (10.2) or later

    128 MB RAM

    10GB Hard Drive (a larger hard drive is optimal)

    Cable Modem or DSL

    Internet Explorer 5.1 or later
  • How do I watch VIDEO downloads on my TV?

    You may watch video downloads on your TV if you able to connect your computer to your television, or if you have a home networking device that bridges your computer’s video output to your television. Many laptops have an S-Video or composite RCA video output which can be connected to a TV. Refer to your manual for your PC for information on outputting video signals to your TV.
  • How do I watch my VIDEO download?

    MP4 file format contains MPEG-4 encoded video and Advanced Audio Coding (AAC) encoded audio content. You may watch your download using any player that supports this file format. The most popular MP4 player is the latest version of Quicktime, which is available for both Macintosh and Windows and is a free product. Windows Media Player does not support MP4 playback without the installation of decoder pack. Details on how to do this can be found on Microsoft’s support site. After you have downloaded the file, open your MP4 compatible player and then open the file.

    You can also use the latest version of Apple’s iTunes to view your download on a video iPod by following these instructions:

    1. After you have downloaded your file, depending on your iTunes settings you may have to add the file to your library. (CTRL-O on a PC or Command-O on a Mac.)

    2. Select the file(s) you want to add to your library.

    3. Connect your iPod.

    4. Depending upon your iPod updating preferences, you may then have to drag the file from your library to your iPod.

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  • Can you provide lyrics to a song?

    While we do not provide lyrics for songs, there are many available Websites that can. You can find a few links to lyrics Websites below.

    *Please note that the following sites are not affiliated with the official online store and we make no guarantee on content.
  • How do I burn product downloads to CD?


    If you have access to a CD player that can play MP3 files, all you need to do is create a data CD of the MP3 files in the proper product order and play it in your CD player. However, many CD players cannot play MP3 files from a data CD. Therefore, you will need to burn an audio CD from the MP3 files. Most CD burning software allows you to burn MP3 files as audio discs directly. Older software may require you to convert the MP3 files to WAV files manually. On live performance products, make sure to burn the audio CD with the Disc-At-Once (DAO) option turned on or set number of seconds between tracks to ZERO to avoid any two second gaps between tracks on your CDs.


    Using the appropriate software for your operating system, uncompress each of the FLAC files into WAV files. The WAV files are what you will need to burn an audio CD that can be played on most CD players. Keep in mind that not all CD burning software can burn WAV files. Be sure to check compatibility with your software. After the WAV files are extracted, burn them in your favorite CD burning application. For live performance products use the Disc-At-Once (DAO) option to avoid any two-second gaps between tracks on your CDs.

    Windows Media:

    If you have access to a CD burner that supports writable or re-writable CDs then you can easily burn downloads to a CD using Windows Media Player 9, or other audio applications that support Windows Media files.

    Windows Media files may be encoded with Digital Rights Management (DRM). The DRM settings may limit the number of times you burn a file to a CD. DRM settings vary by product. Please refer to Windows Media Player specifications for more information.
  • Can I use a dial-up modem to access my download purchase?

    You can download products through either a dial-up modem or high speed internet. However, it could take over 12 hours to download one group of files encoded at 128 Kbps. High-speed internet access typically takes between 15 minutes to a half-hour to download a group of files encoded at 128 Kbps. Therefore, we recommend downloading through high-speed internet access.
  • How can I play my MP4 video download in iTunes?

    To play your MP4 video in iTunes:

    1. Open iTunes, go to the File menu and selected Add File to Library.

    2. Select your video in the pop-up window and select Open.

    3. The file is now part of your iTunes library. In the newest version of iTunes, you may need to click on Movies in the left-hand column to see it. To play it, click on it and press the Play button.

    4. The video will play by default in a box (the Now Playing box) in the lower left-hand corner of iTunes; if this box does not appear, click on the 4th button from the left at the bottom of the iTunes window and it will appear.

    5. Double-click on the Now Playing box to open the video in a new window. This new window can be resized.
  • Why does my MP4 video download not open with Windows Media Player?

    MP4 is short for MPEG-4 and is a video file format that contains MPEG-4 encoded video and Advanced Audio Coding (AAC) encoded audio content. The files can only be played on video players that support this format. The latest version of Quicktime, available for both Windows and Macintosh, supports this file format without modification. Window Media Player requires some modification; details can be found on Microsoft’s support site.

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