Help
Downloads
  • Can I use iTunes to play my download products?

    iTunes can be used to play any MP3 file and WAV file. FLAC files must be converted to WAV or MP3 before iTunes can play them. If you are using iTunes 4.5 or greater, WINDOWS MEDIA files that are NOT encoded with Digital Rights Management (DRM) can be converted to AAC files and played back using iTunes.

    Windows Media files with Digital Rights Management cannot be played through Apple’s iTunes because Apple’s iTunes cannot acquire a Microsoft Windows license.
  • What do I receive when I purchase a Digital Download?

    After completing the purchase process you may download the entire product in the format you've chosen. Individual files are not available as separate purchases - you may only purchase products in their entirety. Certain products may have printable PDF files for CD labels, booklets and tray inlays. You will need the free Adobe Acrobat Reader 5.0 or later to access the files.
  • How do I play/convert FLAC files?

    The FLAC format is a lossless compression format for WAV files. Most customers decode the FLAC files into WAV files and burn them to CD using one of the free programs available at the following links. FLAC files will play in WinAmp (http://classic.winamp.com/) -- not all players accept FLAC files. If you are using Windows, you can download a free FLAC decoder from http://flac.sourceforge.net/download.html. Mac and Linux decoders are available at this link as well. Using this application you load the files in and "decode" them all at once, making them into WAV files.
  • Can I make copies of the product downloads?

    You may only copy the files you download onto CDs or other devices for personal use. Copies are strictly for your own use and you may not make additional copies for other people. Copying for others is a violation of federal and state copyright laws. Some products may also have DRM settings that restrict copying. DRM settings vary by product.
  • How do I access digital downloads purchased through the DMB Warehouse (Fan Club) store?

    Please make sure you are logged in to the Warehouse before clicking on the download link in your confirmation email.


      Logged Into Warehouse - You will be taken directly to your download page. Once there, you can being the download process.
      Not Logged Into Warehouse - You will be taken to the Warehouse login page where you must login before starting the download process.

    Click on the Store link at the top of the Warehouse home page if you are still unable to access your download page. The DMB Warehouse store will open in a new window. Make sure you are logged in to the store using the email address and password you used to place your order.



      Please note that your DMB Warehouse login information may differ from your DMB store login.



    You can then click on "My Downloads"near the top of the page to access your download.

    Please email downloads@musictoday.com if you need further assistance.
  • How can I get help with my Instant Live Digital Download purchase?

    Please refer any questions or concerns about Instant Live Digital Download purchases to downloadsupport@email.instantlive.com.
  • How do I download my video with a Macintosh computer?

    Here are some tips for Mac users:

    Internet Explorer:

    1. Hold down the CONTROL (CTRL) key on your keyboard and click on a file title.

    2. Click "Download Link to Disc" from the popup menu.

    3. Choose a location on your hard drive to save the file and click Save. **Depending on your browser version, you may have to rename the file when you are saving it. When saving the file to a location on your hard drive, confirm that the file name matches the song title and format you are downloading. If they do not match change the name of the file to match the song title and file format you are downloading. Please make sure you have enough free drive space for the entire group of files.

    4. Repeat this process for each file.

    5. If you have any problems, please contact customer service.

    Safari/Tiger:

    1. Click on the "Start Download" button from the page linked to from the email message (or the "My Downloads" page) to open the Download Manager

    2. Click "proceed with download" to bring up the song list.

    3. Hold down the CTRL key, click the first song title, and then select "Download Linked File"

    4. Repeat previous step for each song (remembering to scroll down to assure you get all your songs).

    Requirements:

    Mac OS X (10.2) or later

    128 MB RAM

    10GB Hard Drive (a larger hard drive is optimal)

    Cable Modem or DSL

    Internet Explorer 5.1 or later
  • How do I watch my VIDEO download?

    MP4 file format contains MPEG-4 encoded video and Advanced Audio Coding (AAC) encoded audio content. You may watch your download using any player that supports this file format. The most popular MP4 player is the latest version of Quicktime, which is available for both Macintosh and Windows and is a free product. Windows Media Player does not support MP4 playback without the installation of decoder pack. Details on how to do this can be found on Microsoft’s support site. After you have downloaded the file, open your MP4 compatible player and then open the file.

    You can also use the latest version of Apple’s iTunes to view your download on a video iPod by following these instructions:

    1. After you have downloaded your file, depending on your iTunes settings you may have to add the file to your library. (CTRL-O on a PC or Command-O on a Mac.)

    2. Select the file(s) you want to add to your library.

    3. Connect your iPod.

    4. Depending upon your iPod updating preferences, you may then have to drag the file from your library to your iPod.

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  • Can you provide lyrics to a song?

    While we do not provide lyrics for songs, there are many websites that can help you. We suggest you perform a quick web search using the song title and artist name in the search query field: "song title artist name".

    Please note, we are not responsible for content on third-party websites.
  • How do I burn product downloads to CD?

    MP3:

    If you have access to a CD player that can play MP3 files, all you need to do is create a data CD of the MP3 files in the proper product order and play it in your CD player. However, many CD players cannot play MP3 files from a data CD. Therefore, you will need to burn an audio CD from the MP3 files. Most CD burning software allows you to burn MP3 files as audio discs directly. Older software may require you to convert the MP3 files to WAV files manually. On live performance products, make sure to burn the audio CD with the Disc-At-Once (DAO) option turned on or set number of seconds between tracks to ZERO to avoid any two second gaps between tracks on your CDs.

    FLAC:

    Using the appropriate software for your operating system, uncompress each of the FLAC files into WAV files. The WAV files are what you will need to burn an audio CD that can be played on most CD players. Keep in mind that not all CD burning software can burn WAV files. Be sure to check compatibility with your software. After the WAV files are extracted, burn them in your favorite CD burning application. For live performance products use the Disc-At-Once (DAO) option to avoid any two-second gaps between tracks on your CDs.

    Windows Media:

    If you have access to a CD burner that supports writable or re-writable CDs then you can easily burn downloads to a CD using Windows Media Player 9, or other audio applications that support Windows Media files.

    Windows Media files may be encoded with Digital Rights Management (DRM). The DRM settings may limit the number of times you burn a file to a CD. DRM settings vary by product. Please refer to Windows Media Player specifications for more information.
  • Can I use a dial-up modem to access my download purchase?

    You can download products through either a dial-up modem or high speed internet. However, it could take over 12 hours to download one group of files encoded at 128 Kbps. High-speed internet access typically takes between 15 minutes to a half-hour to download a group of files encoded at 128 Kbps. Therefore, we recommend downloading through high-speed internet access.
  • What are the system requirements for enjoying product downloads?

    Windows:

    Windows 98SE, 2000, ME, XP, Vista

    128 MB RAM

    10 GB Hard Drive (a larger hard drive is optimal)

    Pentium III 750MHz or faster (or equivalent)

    Cable Modem or DSL

    Internet Explorer 5.5 or Mozilla Firefox and Safari

    Quicktime 7.1 or later to access MP4 Video Downloads

    Java 1.4 or Higher

    Mac OS:

    Mac OS X (10.2) or later

    128 MB RAM

    10GB Hard Drive (a larger hard drive is optimal)

    Cable Modem or DSL

    Safari

    Quicktime 7.1 or later to access MP4 Video Downloads

    Java 1.4 or Higher

    Although dial-up modems & tether access through mobile phones can be used, we highly recommend using high-speed Internet access.

    Windows Media Files that are encoded with Digital Rights Management (DRM) can only be downloaded and played using Windows Internet Explorer 5.5 or later and Windows Media Player 9 or later. If you are using a MAC, You may purchase a product that is encoded with DRM, but you will need to download the product using a PC with Windows Internet Explorer 5.5 or later and Windows Media Player 9 or later.
  • Can I copy products onto my portable player?

    MP3 files may be freely transferred onto your favorite portable device. FLAC files have to be uncompressed and converted into other file types (i.e. WAV or MP3 files) to be playable on a portable player. Use the software that came with your portable player to copy files onto your player. Windows Media files can be copied to portable players, but they may have DRM settings that restrict the number of times you can transfer to portable devices. DRM settings vary by product.

    You can also use the latest version of Apple’s iTunes to view your MP4 Video download on a video iPod by following these instructions:

    1. After you have downloaded your file, depending on your iTunes settings you may have to add the file to your library. (CTRL-O on a PC or Command-O on a Mac.)

    2. Select the file(s) you want to add to your library.

    3. Connect your iPod.

    4. Depending upon your iPod updating preferences, you may then have to drag the file from your library to your iPod.
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